CEO DHL eCommerce
150 Beach Road, #04-01 Gateway West, 189720 Singapore.
The content of this website has been compiled with reasonable care and to the best of our knowledge for entertainment and/or informational purposes only and should not under any circumstances be treated as formal professional advice. The opinions expressed are the author’s own and may not necessarily reflect those of the organizations he/she might be affiliated with. We do not and cannot assume any liability for the timeliness, completeness or accuracy of such content or for the content of any third party websites. We do not monitor external information provided or stored on our website.
If we become aware of a specific infringement of the law, we will immediately remove the content in question but any liability in relation thereto can only be assumed from the point in time at which the infringement becomes known to us.
The content and works published on this website are governed by applicable copyright law. Any duplication, processing, distribution or any form of utilization beyond the scope of copyright law requires our prior written consent.
Terms and Conditions
On this page, you will find a standard version of the DHL Website Terms and Conditions. Please note that different terms and conditions may apply in certain countries.
The Terms and Conditions of use of this website are as follows:
The copyright in this publication is owned by DHL International GmbH.
Authorization to Reproduce
Any person may reproduce any portion of the material in these web pages subject to the following conditions:
- The material may be used for information and non-commercial purposes only
- It may not be modified in any way
- No unauthorized copy is made of any DHL trademark
- Any copy of any portion of the material must include the following copyright notice:
Copyright © DHL International GmbH. All Rights Reserved.
‘DHL’, ‘DHL Worldwide Express’, ‘DHL Express’, ‘DHL Parcel’, ‘DHL eCommerce’, ‘DHL Freight’, ‘DHL Supply Chain’, ‘DHL Global Forwarding’, ‘DHL Europlus’, ‘Jumbo Box’, ‘DHL Economy Select’, ‘DHLJetline’, ‘DHL Sprintline’, ‘DHL Secureline’, ‘DHL Express Easy’, ‘DHL Easy Shop’ , ‘DHL Connect’, ‘EasyShip’ are trademarks of DHL International GmbH or any other company of Deutsche Post DHL group, registered in at least one jurisdiction. No license to use any of these trademarks is given or implied. These trademarks may not be copied, downloaded, reproduced, used, modified or distributed in any way (except as an integral part of an authorized copy of material appearing in these web pages, as set forth in the previous section paragraph) without prior written permission.
Other Trademarks and Trade names
All other trademarks or trade names referred to in these materials are the property of their respective owners.
DHL wants your feedback and appreciates your ideas and suggestions but is unable to answer every comment individually. DHL will be free to use and act on any information you submit.
Use of interactive features on this site
For your convenience, DHL may provide interactive features on this site, such as access to tracking and user comments. You are authorized to use these features solely for the purposes specified and for no other purposes.
Accuracy of this site
These web pages may contain inadvertent inaccuracies or typographical errors. These will be corrected at DHL’s discretion, as they are found. The information on these web pages is updated regularly, but inaccuracies may remain or occur where changes occur between updates. The Internet is maintained independently at multiple sites around the world and some of the information accessed through these web pages may originate outside of DHL. DHL excludes any obligation or responsibility for this content.
DHL makes all reasonable attempts to exclude viruses from these web pages, but it cannot ensure this exclusion and no liability is accepted for viruses. Please take all appropriate safeguards before downloading information from these web pages.
Disclaimer of Warranties
The services, the content and the information on this website are provided on an “as is” basis. DHL, to the fullest extent permitted by law, disclaims all warranties, whether express, implied, statutory or otherwise, including but not limited to the implied warranties of merchantability, non-infringement of third parties rights and fitness for a particular purpose. DHL, its affiliates and licensors make no representations or warranties about the accuracy, completeness, security or timeliness of the services, content or information provided on or through the DHL web site or systems. No information obtained via the DHL systems or website shall create any warranty not expressly stated by DHL in these terms and conditions.
Some jurisdictions do not allow limitations of implied warranties, so the limitations and exclusions in this section may not apply to you. If you are dealing as a consumer, these provisions do not affect your statutory rights that cannot be waived, if any. You agree and acknowledge that the limitations and exclusions of liability and warranty provided in these terms and conditions are fair and reasonable.
Limitation of Liability
To the extent permitted by law, in no event shall DHL, its affiliates or licensors or any third parties mentioned at the DHL website be liable for any incidental, indirect, exemplary, punitive and consequential damages, lost profits, or damages resulting from lost data or business interruption resulting from the use of or inability to use the DHL website and DHL systems, services, content or information whether based on warranty, contract, tort, delict, or any other legal theory, and whether or not DHL is advised of the possibility of such damages. Without limiting the foregoing, to the extent permitted by applicable law, you agree that in no event shall DHL’s total liability for any damages (direct or otherwise) or loss regardless of the form of action or claim, whether in contract, tort or otherwise, exceed EUR 100.00. To the extent permitted by law, the remedies stated for you in these terms and conditions are exclusive and are limited to those expressly provided for in these terms and conditions.
Products and Services
Unless otherwise agreed in writing, the transportation products and services mentioned in these web pages are subject to DHL’s Terms and Conditions of carriage. Since these may vary depending on location of the country of origin of the shipment, please contact the nearest DHL service center to obtain a copy of the local terms and conditions. Not all of DHL’s products and services may be available in every country.
Disclosure of Information
All information provided to DHL by visitors to these web pages is considered to be confidential and will not be disclosed by DHL to any third party except as may be required for the provision of the services.
DHL International GmbH. (hereinafter called ‘DHL’) is pleased that you have visited our website and are interested in our company, products and services. It is important to us to protect your personal data during handling throughout the entire business process.
Please be aware that the national legal requirements for data protection and the handling of personal data may vary from country to country. Therefore, please visit relevant DHL country websites to learn more about country specific information on data protection.
In the following, we explain what information DHL global collects when you visit our website and how this information is used.
Personal data is specific information about personal or factual characteristics relating to a certain natural person or a natural person who can be specified. This includes information such as your real name, address, telephone number and date of birth. Information which cannot be directly linked to your real identity – such as favorite websites or number of users of a site – is not considered personal data.
Collection and processing of personal data
DHL is committed to preserving the privacy of users of our websites. When you visit our web pages, our web servers always temporarily save for security purposes the connection data of the computer connecting to our site, a list of the web pages that you visit within our site, the date and duration of your visit, the identification data of the type of browser and operation system used as well as the website through which you linked to our site. Additional personal information such as your name, address, telephone number or e-mail address is not collected unless you provide this data voluntarily, e.g. while completing an online contact form, as part of a registration, survey, competition, fulfillment of contract or an information request.
Certain areas of the DHL websites including, but not limited to, MyDHL require registration or a password for access. Information obtained from users of these areas may also be used for DHL’s marketing purposes within the limits of national law. DHL provides a right of access and rectification of personal data under the applicable legislation.
Certain shipment data will be provided to the authorities of the country of transit or destination for customs and tax clearance or for security screening, as required by the laws of such country. The information provided would usually include: shipper name and address, receiver name and address, description of the goods, number of pieces, weight and value of shipment.
Utilization and passing on of personal data
We use the personal data which you have made available to us exclusively for technical administration of the web pages and to fulfill your wishes and requests – thus primarily for fulfillment of a contract concluded with you or to answer your request. In turn, it helps us improve the services we offer to you, and to make our website’s content and services easier to use and more appropriate to you.
Only when you have previously granted your approval or – if so stipulated by legal regulations – have not raised an objection do we also use this data for product-related surveys and marketing purposes.
DHL does not share, sell, transfer or otherwise disseminate your personal data to third parties and will not do so in future, unless required by law, unless required for the purpose of the contract or unless you have given express consent to do so. For instance, it may be necessary to pass on your address and order data to our contractors when you order products.
Information from DHL
DHL would like to contact you in order to provide you with the latest information about updates to our website or our offers, news, products and services. If you contact or register with DHL on our web pages, we sometimes request that you indicate whether or not you would like to receive direct advertising material from us. If you are already a customer of DHL, you will naturally continue to receive necessary information about important changes in connection with existing contracts (e.g. rate changes).
Use of web tracking
We use tracking software to determine how many users visit our website and how often. We do not use this software to collect individual personal data or individual IP addresses. The data are used solely in anonymous and summarized form for statistical purposes and for developing the website.
DHL takes all of the necessary technical and organizational security measures to protect your personal data from being lost or misused. For instance, your data is saved in a secure operating environment which is not accessible to the public. In certain cases, your personal data is encrypted by Secure Socket Layer technology (SSL) during transmission. This means that an approved encryption procedure is used for communication between your computer and the DHL servers if your browser supports SSL.
Should you wish to contact DHL by e-mail, we would like to point out that the confidentiality of the information sent cannot be guaranteed. The contents of e-mail messages can be read by third parties. We therefore recommend you send us confidential information only by post.
Right to information
Upon written request, we will inform you what personal data (e.g. name, address) we have saved on you.
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We keep our data protection statement under regular review.
Changes to Data Protection Statement
This statement was last updated on 02 June 2015.
Contact Status: 02 June 2015
If you have questions in regard to the processing of your personal data, please contact the DHL Data Protection Officer. The Data Protection team is also available to help with information requests, take suggestions or handle complaints.
Data Protection Officer for DHL
Gabriela Krader, LL.M
Deutsche Post AG
Corporate Center – 524